Shipping policy
Our current shipping time is 3-5 business days, but note that turnaround times may increase after a new launch or pre-order. Business days are Monday through Friday and do not include weekends or holidays. The turnaround on pre-orders is generally about two weeks.
US Shipping: We offer free US shipping on orders of $75+ with no code required.
International Shipping: $7 off on orders of $75+ with code INTL75.
International Shipping Info
We currently ship to the UK, Canada, Australia, Japan, Mexico, and most non-EU countries using USPS First Class International.
For our Canadian customers, your packages will travel via USPS and Canada Post (though we’ll switch to UPS if Canada Post is experiencing any service hiccups).
⚠️ A quick note on customs: Any local duties, taxes, or tariffs aren't included in your checkout total, so you’ll need to settle those with your local postal authority when your package arrives.
EU Customers: Because of the EU General Product Safety Regulation (GPSR) mandates passed in December 2024, we unfortunately cannot ship to the European Union at this time. We apologize for the inconvenience!
All packages are shipped via USPS First Class or Priority Mail. Please make sure your address is correct before placing your order! You will receive an email from us when your order ships that will include the tracking number for US shipments and a customs number for international shipments. This customs number can be used for limited tracking through the USPS website, and tracking for international packages may not update once the package leaves the US. Delivery times within the US are generally 3 to 5 business days. Delivery times for international packages are normally 6 to 14 days, though sometimes packages can be delayed in customs and take several weeks to arrive.
Lost, Damaged or Incorrect Packages
Even though we package our items carefully and securely for shipment, occasionally one of them doesn’t make the trip safely, or sometimes the wrong item ends up in your package. If you receive the incorrect item, or an item breaks in transit, please contact us within 7 days with a photo of the broken or incorrect item so we can send you a replacement right away!
Lost packages will be replaced. For US shipments, we ask that you allow 14 days for delivery before contacting us for a replacement. For international shipments, we are currently only considering packages lost after a period of 30 days after the last scan.
International Customers: Dreamland Lacquer is not responsible for customs charges or for packages destroyed by customs. Importing nail polish is not legal in many countries and if your package gets opened, they will destroy what's inside. It is your responsibility to know and understand the laws of your country before placing an order.