We want you to love your Dreamland / Whimsy Workshop order! If something isn’t quite right with your order, please reach out - we would love to make it right. Drop us an email at help@dreamlandlacquer.com and we'll take care of you.

All our polishes come with a 6-month quality guarantee against defects such as fading, thermals / solars not transitioning, bleeding glitter, etc.

To ensure we can provide the best care for our direct customers, our happiness guarantee applies only to orders placed through our shop. Because we cannot oversee the handling of items once they move beyond our direct care, we are unable to offer replacements or refunds for products acquired through the destash market or those sent via third-party forwarding services.

Store Policies & FAQ

Shipping Info

All sales are final. Due to the nature of the products that we sell, we do not process returns, exchanges, or refunds except in the case of a defect.

Please ensure your shipping information is correct before checking out, as we cannot offer refunds for packages marked as delivered by the carrier.

We offer free US shipping on orders of $75+ with no code required, and you can mix and match Dreamland and Whimsy Workshop items in a single cart to reach the free shipping threshold.

Our current turnaround time for in-stock items is always listed in the announcement bar at the top of the page. Turnaround for preorders varies, and is always noted in the product listing.

Note that our turnaround time is listed in business days and does not include weekends or holidays and is often longer during sales and launches, though we do usually try to warn you if the shipping will be longer than our standard.

All packages are sent via USPS Ground Advantage, and an email will be sent when we print your shipping label. Tracking usually takes 24-48 hours to update once we print your shipping label. Transit times in the US are typically 3-5 business days.

We currently ship to the UK, Canada, Australia, Japan, Mexico, and most non-EU countries via USPS First Class Mail.

We offer $7 off on orders of $75+ with code INTL75.

For our Canadian customers, your packages will travel via USPS and Canada Post (though we’ll switch to UPS if Canada Post is experiencing any service hiccups).

⚠️ A quick note on customs: Any local duties, taxes, or tariffs aren't included in your checkout total, so you’ll need to settle those with your local postal authority when your package arrives.

EU Customers: Because of the EU General Product Safety Regulation (GPSR) mandates passed in December 2024, we unfortunately cannot ship to the European Union at this time. We apologize for the inconvenience!

We do our best to ensure your Dreamland order arrives safely, but if things go awry during shipping, we are here to help!

If your package arrives damaged or contains the wrong item, please reach out to help@dreamlandlacquer.com within 7 days with a photo of the issue. We will be happy to sort it out and ship a replacement to you as quickly as possible.

If your order is marked as delivered but hasn't arrived, we kindly ask that you check with your mail carrier, neighbors, or local post office first—they often know exactly where a stray package has landed. If it’s still missing after that, please send us a note at help@dreamlandlacquer.com within 48 hours of the delivery confirmation. To help us sort this out, please include your name, order number, and shipping address.

Indie Polish FAQ

Our polishes are mixed, bottled, and labeled by hand in ourEvery bottle of Dreamland Lacquer is lovingly mixed, bottled, and labeled by hand right here in our home workshop in Missouri. Because our treasures are crafted in small batches, slight variations are a natural part of the handmade process. These unique nuances often arise from batch differences in the raw ingredients. We are, regrettably, at the mercy of our suppliers.

We and our wonderful swatching crew work hard to capture the true-to-life sparkle of every bottle. Because of variations in lighting, camera settings, monitor displays, and individual skin tones, your polish may look slightly different in person than it does on screen. We encourage you to check out a variety of swatch photos to see how these shades perform across different lighting and skintones!

If you aren’t using a base and top coat, you’re missing out on the full magic of your manicure! Not only do they significantly extend the life of your polish, but they also bring out the true depth and shine of our unique pigments.

We always recommend a shiny, quick dry topcoat such as Ooh Shiny. For our glitter blends, we recommend using a glitter grabber like Ooh Smooth to plump and level and fill in all the little glitter divots, followed by a quick-dry top coat for a flawless, smooth finish.

Finally, don't forget to always use a base coat (we prefer the sticky variety that helps the polish adhere to your nail plate) to keep your nails happy and stain-free!

We test our pigments for staining, but because factors like nail porosity and removal methods vary from person to person, it's hard to predict exactly how a shade will behave for everyone.

We strive to be transparent by noting any reported staining directly on the product listing, but please keep in mind that deeply saturated shades—especially blues and greens—are naturally more prone to staining.

If you do find a bit of lingering color, a gentle scrub with whitening toothpaste usually does the trick. We’ve also found that cuticle removers like Sally Hansen Instant Cuticle Remover (in the blue bottle) are fantastic for lifting away stubborn pigment while keeping your cuticles happy!

Keep your polish happy by storing it in a cool, dark place! Direct sunlight can cause pigments to fade over time, especially in our neon shades.

Thermal pigments can also be delicate - they thrive in stable temperatures and are sensitive to light. To keep your thermals transitioning beautifully and your collection looking fresh, we recommend keeping them out of windows and away from extreme heat or cold. Popular storage solutions for polish collections are both the Helmer and Alex units from IKEA, as well as the pricier Bisley units from The Container Store.

Notice some separation in your bottle? This is normal for both indie and mainstream brands because it just isn't possible to perfectly suspend the pigments and so they settle over time. Just give your polish a quick shake or roll it before you start your manicure to re-mix everything, and you’ll be good to go. Many polish collectors also use small vortex mixers instead of shaking by hand.

Nail polish is made of solvents, and even in an airtight bottle, those solvents evaporate over time and the polish gets thicker as a result. Polish thinner is the solution to this problem; any thinner containing ethyl acetate and butyl acetate is compatible with our lacquers. Just add a drop or two, shake, and enjoy that perfect, smooth application once again.

It is worth noting that glitter and flakie polishes are naturally thicker than other finishes because of their pigment load, and you might have to thin those more often to maintain the consistency you prefer.

Never thin polish with nail polish remover or acetone - both of those are strong solvents that can dissolve the pigments in the polish, and we don't want that!

3D Printed Item FAQ

Our standard 3 to 5 business day turnaround applies to most items, and exceptions will be noted in the product listings.

Very close, but no two prints are ever completely identical, not even from the same batch of prints. Small variations are part of the magic of 3D printing and make each piece one of a kind. We use a lot of multicolored filament in our designs, so that also lends some variance to each piece.

Those are the natural layer lines created during the 3D printing process. We've worked hard to fine tune our printing process to minimize layer lines, but they are a natural part of the 3D printing process. Each piece is built one tiny layer at a time, giving every figurine its own unique character.

It is normal for the bottoms of some parts of the print to have lines that aren't entirely smooth - again, this is the nature of the way 3D prints are formed by layers.

Absolutely! Our figures are printed in sturdy, high-quality PLA plastic that's made to be enjoyed. Like anything handmade, though, they can break if they're dropped onto a hard surface, so a little care goes a long way.

They don't mind the occasional splash, but they're not designed to live underwater. Because of the way 3D printing works, tiny layer lines can allow moisture to seep in over time.

A quick wash with cool water and a little mild soap is all they need. Please keep them away from hot water and the dishwasher (and out of direct sunlight!) as heat can soften or warp the plastic, and UV light can cause the colors to fade. We'd hate to see your little friend lose its shape and color!